chargeback mitigation for eCommerce
reduce chargebacks and process significantly more volume
the world’s first acquirer-to-issuer chargeback mitigation ecosystem built for global eCommerce
877.793.1840
info@ecomdefender.com
Problems For eCommerce Merchants
The eComDefender Solution
eComDefender helps eCommerce merchants mitigate the increasingly sophisticated and evolving fraud, dispute and malicious bot threats that generate unnecessary customer friction and lost sales.
eCommerce Fraud Prevention
Stop fraud from impacting your eCommerce business.
100% Protection Guarantee
Complete coverage for eligible fraudulent & unauthorized chargebacks.
Pre-Chargeback Resolution
A proprietary platform which resolves disputes before they become chargebacks.
Chargeback Management
Professional chargeback management services for merchants.
eComDefender Services
eCommerce merchant fraud, dispute and chargeback management . . . forever transformed
100% Chargeback Protection
100% chargeback protection guarantee for eligible fraudulent and unauthorized chargebacks.
Chargeback Alert API
The API connects merchants to Visa and Mastercard, automating dispute resolution within the required time and updating the dispute status.
Chargeback Alerts
Deep integration with Visa and MasterCard provide eCommerce merchants a Pre-Chargeback dispute resolution period before becoming a Chargeback.
Managed Services
We provide a dedicated resource to provide professional dispute and alert management on a merchant's behalf.
Smart Fraud Scoring
The platform checks more than 16,000 data points to detect potential eCommerce fraud before it happens.
Descriptor Search & Find Tool
Via a unique Google partnership, our Descriptor Search & Find tool helps cardholders quickly and easily identify unrecognized card transactions by google search. Google will return merchant contact and support details as top search result.
Frictionless 3DS2 Authentication
Frictionless 3D Secure technology takes a snapshot of a cardholder's digital footprint and compares it with the cardholder's issuing bank. If data is a match, then there is potential for liability shift from merchant to cardholder.
Customer Notifications
The Customer Notification service helps merchants communicate with cardholders throughout each step of the sales and delivery cycle via email and SMS text.
How It Works
Pre-Sale
pre-sale eComDefender payment lifecycle protection with real-time analysis
Post-Sale
post-sale eComDefender payment lifecycle protection with real-time analysis
Why eComDefender?
eComDefender’s fully customizable fraud and dispute mitigation platform maximizes merchant order approvals and reduces credit card fraud
Month to Month
eComDefender is a month-to-month service and may be cancelled at any time prior to the next month's billing
Reduction of Resources
Merchants can reduce resource by offloading fraud, dispute and chargeback management to eComDefender
AI Instant Decisioning
AI and Machine Learning engine provides instantaneous decisioning with greater accuracy
Customized Solutions
Not a one-size-fits-all, eComDefender provides a customized solution for each e-commerce merchant
Easy Integration
Prior to implementation, eComDefender consults with each merchant to ensure the proposed solution delivers the best value and achieves optimal results
Process Greater Volume
Reducing chargebacks allows e-commerce merchants to increase processing volume while remaining below chargeback threshholds
Increase Approved Sales
Reducing chargebacks results in more approved transactions
24/7 Protection
AI and Machine Learning fraud and dispute mitigation for eCommerce merchants 24/7
Meet Your Dashboard
eComDefender’s home for sophisticated reporting and analysis tools
Once eComDefender is active, your dashboard allows you to access live data and effectively manage:
– Transactions (including 3DS transactions)
– Descriptors
– Verifi and Ethoca Alerts
– Fraud Scoring
– Representments
– Transactions (including 3DS transactions)
– Descriptors
– Verifi and Ethoca Alerts
– Fraud Scoring
– Representments